Before you create a thread please check our "Need Help ? " section on our website, and also try to search on forum / Google too ! Is faster that way, and you don't have to wait us for a reply. If you can't find anything helpful, then you can create a thread, just keep calm and try to provide useful information's such us error, crash logs or messages, if is hard for you to describe in words you can simply make a video or a screenshot and upload it somewhere. Please, record a video using Fraps, Bandicam or any other desktop recording softwore, and upload it on YouTube. or just hit "Print Screen" button (above delete,home buttons) then open Paint and press Ctrl + V, and upload the image on ImagesHack, Postimage, Tinypic or any other image hosting service, you can even upload it on our forum. Thank you for your understanding !