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Connectivity fixes

Discussion in 'Technical Support' started by Kid, Nov 4, 2014.

  1. Kid
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    Kid (★) 420 (★) Staff Member

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    Last edited: Nov 9, 2014
    zaklerik and MuP like this.
  2. Kid
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    Kid (★) 420 (★) Staff Member

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    Here are the simple steps on how to resolve the issue:
    • Hit the start menu and go to search programs and files
    • type "services.msc" and hit enter
    [​IMG]
    • In the list of things that appear find IP-Helper
    • Right click IP-Helper and click stop
    [​IMG]
    • Right click IP-Helper again and hit properties
    • Under "startup type" use the drop down box and select Disabled.
    • Click apply
    [​IMG]
  3. Kid
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    Kid (★) 420 (★) Staff Member

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    If you are using windows 7 try installing these updates: KB2515325, KB2647753, KB2836502, KB2913152

    Make sure that there is nothing blocking your PORTS or any IP connection

    The usual culprit is internet connection sharing (disable it under network connections > properties > sharing).

    Disable your lan adaptor and enable it again after 1-2 minutes.
    Last edited: Nov 4, 2014
  4. Kid
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    Kid (★) 420 (★) Staff Member

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  5. Kid
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    Kid (★) 420 (★) Staff Member

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    1. Turn off your computer. When it has shut down completely, proceed to the next step.
    2. If you have a router, remove the power cable. Wait thirty seconds.
    3. Next, remove the power cable from the modem (either at the wall or at the modem). Wait thirty seconds.
    4. Plug your modem back in.
    5. Plug your router back in.
    6. Turn your computer back on. Please try logging back into the game and see if your issue has been resolved.
  6. Kid
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    Kid (★) 420 (★) Staff Member

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    Search and run cmd.exe
    Type this: netsh winsock reset
    Press enter, restart pc
  7. Kid
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    Kid (★) 420 (★) Staff Member

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    Last edited: Nov 4, 2014
  8. mega byte
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    mega byte Old Member

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    few questions configuring the silkroad directories should this point to where the game is installed? C:\Program Files (x86)\X-Gaming Silkroad if so I have tried and still fails disconnects and fails to log in , hangs at request user information. Did a trace rout on the IP 188.165.144.18 with no packet loss 40mms ping

    crash and burn report ! hope this helps
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: sro_client.exe
    Application Version: 0.0.0.0
    Application Timestamp: 4e311cb6
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7601.18247
    Fault Module Timestamp: 521ea8e7
    Exception Code: c0000005
    Exception Offset: 0003332f
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: af1d
    Additional Information 2: af1d8c5fe3769bb39b8e80d7eb99f254
    Additional Information 3: cd2e
    Additional Information 4: cd2e480b370cb1bb03c4bb00f4e51965
    55555555555555555555
    Last edited by a moderator: Nov 6, 2014
    Kid likes this.
  9. zaklerik
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    zaklerik Why are you jealousy about me ?!

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    ty Kid ... it helped me ! thanks a lot
  10. mega byte
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    mega byte Old Member

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    congrats on the fix ... Mup....X30
    MuP likes this.

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