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Guide Common Issues with Silkroad

Discussion in 'Technical Support' started by MuP, May 16, 2013.

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  1. MuP
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    MuP Mahna Mahna...m Staff Member

    Skype:
    themupetz
    Well while trying to correct a C7 error we came across some other errors. I will post them here from the error topic from another source.

    Silkroad Launcher Issues

    - The client information cannot be confirmed. Program will be terminated.

    Reason:
    The client has been damaged or modified.

    How to fix:
    Reinstall the client.

    - Patching has not finished. Please try again. [Error Code(X)]

    Reason:
    The connection has been lost during the download of the updates.

    How to fix:
    Open the launcher again, and wait until the patch is completed. Also close the P2P programs for make the connection with the Download Server better.

    - Sorry. Failed to execute Silkroad. [Error code(X)]

    Reason:
    The Silkroad Launcher can't find the sro_client.exe on the game folder. Maybe the antivirus deleted it, or the name has been changed.

    How to fix:
    Reinstall the client if you haven't backup of the sro_client.exe, or rename again to the original name if you changed the name of it.

    - Replacer.exe is not found. Patching has not finished.

    Reason:
    The file "Replacer.exe", used for update the game files, hasn't found on the game folder.

    How to fix:
    Reinstall the client.

    - Invalid client. Program will be terminated.

    Reason:
    You are using a client version incompatible with the server.

    How to fix:
    Use the original client.

    - An abnormal execution of Silkroad program is found. (System Error)

    Reason:
    A program is blocking the execution of Silkroad.

    How to fix:
    Shutdown any program who you think are blocking the Silkroad client (the most part of the times are antivirus/firewall programs).

    - The server is undergoing inspection or updates. Connect to Silkroad.WS for more information.

    Reason:
    The Launcher cannot establish connection with the Silkroad server.

    How to fix:
    The most part of the times this happens because the servers are really under inspection, but if on the statics page on Rev6 them still show as up, then probably is a problem of your PC.
    For fix this, go to "C:\WINDOWS\System32\drivers\etc" and open the file "hosts" with the notepad. Delete the last lines about gwgt1/2/3/4 and save it. (I'm sure you know how these lines are there ^^')

    - You have to install the full version. Move to official website to download the full version?

    Reason:
    Your client is really outdated, and this cannot be updated automatically.

    How to fix:
    Go to the Silkroad main page, and download the last version of Silkroad.

    Login Issues

    - Cannot connect to server (C5)

    Reason:
    The server who are you trying to connect is under inspection.

    How to fix:
    Wait until the server are up again.

    - Cannot connect to server (C7)

    Reason:
    The login servers have a problem and are unable to connect you to the Game Server.

    How to fix:
    Wait until the login servers are stable again, also restart the game some times for change the login server (sometimes the problem is just on 1 of the 4 login servers)

    - Cannot connect to server (C8/C9)

    Reason:
    This error appear when there are a connection problem between your client and the server, the most part of the times is because your ping is too high or another program are blocking the Silkroad connection (firewall, antivirus, etc.). Also this can be caused too because the router have the ports used by Silkroad closed.

    How to fix:
    Close the P2P programs for decrease your ping, check the exceptions of your firewall, and try always to connect your PC via cable, the Wi-Fi connections sometimes can cause this error due the high latency beetween your PC and the router. If is a router problem, just open the ports 15779 (LoginServer) and 15780 (GameServer).

    Option 2 - Add "0 /22 0 0" to the end of the .exe without the quotes. (EXAMPLE - silkroad.exe 0 /22 0 0) ~ Thanks to our very own System Shock!

    - Cannot connect to server (C1
    Reason:
    You already have a connection with the same MAC address.

    How to fix:
    Close the client who are already connected, or use a 3rd party program for connect to Silkroad server with a random MAC address.

    - The servers are easy but when I try to login the client says "The server is full, please try again later"

    Reason:
    This is another login server mistake. Arden has explained better why this happend here.

    How to fix:
    Wait until the servers are stable again.

    In-Game Issues

    - When I'm playing Silkroad normally, suddenly appear the Run time Visual C++ Error.

    Reason:
    This problem happens sometimes when the game request libraries who your PC does not have.

    How to fix:
    Download this:
    * Directx10 (for Windows XP)
    * Micros0ft SDK

    (CREDIT - Synx)
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